Refund Policy

Studio Royarach INC has a ONE week return policy, which means you have 7 days after the tracking confirms they have delivered your items to request a return, including weekends and holidays.

To be eligible for a return your items must be in the same condition that you received it in, unused and in its original packaging. A photo proof may be required to be eligible.

To start a return you can contact me at arachroybusiness@hotmail.com. If your return is accepted, it is your responsibility to return the item, or you will be sent a return shipping label depending on the situation. Items sent back to be without first requesting a return will not be accepted.

Please don't hesitate to contact me for any return questions.

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Damage Issues

Please inspect your order upon reception and contact me immediately if the item is damaged, defective, or if you received the wrong item so that I may evaluate the issue and make it right. Photographic evidence will be required and must be sent with your contact information and order number to arachroybusiness@hotmail.com.

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Exchanges

The fasted way to ensure you get the item you want instead is to return the item you have, and once the return is accepted and received, make a separate purchase fort the new item.

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Refunds

I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please keep in mind that it can take a few business days for your bank or credit card company to process and post the refund.

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Pre-Orders

I will only accept pre-order cancelations 24h after initial purchase. Otherwise all pre-orders are nonrefundable. All pre-order funds go towards the production costs of the product and I cannot guarantee refunds once those fees are paid for.